Returns & Exchanges
At Ellington Pens, we stand behind the craftsmanship of our fine writing instruments and offer a 30-day return policy for any unused items in their original packaging. If your purchase does not meet your expectations, we are committed to making it right through a swift refund or exchange process.
Initiate Your Request
Contact our concierge support team with your order number and the reason for your return to receive a prepaid shipping label and return authorization code.
Prepare Your Package
Carefully place the pen in its original presentation box, ensuring all accessories and certificates of authenticity are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for your records.
Inspection and Refund
Once our quality control team verifies the condition of the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing